Wednesday, May 22, 2019

Get ready for OpCX and forging emotional connections with customers. Also get ready for some failure

Customers want brands to take care of their wants and needs. Deloitte Digital outlines OpCX, which blends multiple disciplines to make companies more human. Can brands really live up to these relationship expectations?

source Latest blogs for ZDNet https://zd.net/2wa2oLc

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